Contact Shelbyville Water Restoration

What's safe to do before the crew shows up in Shelbyville?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will the team ask about your Shelbyville home?

A few details on the first call help the crew plan the visit before they leave.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the basement walls are wet or just the floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Shelbyville went up in the 1970s, and the age points the crew toward likely trouble spots.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether someone will be home to let the crew in.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Shelbyville home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

How does the age of Shelbyville homes change a water call?

Much of Shelbyville went up in the 1970s, so water heaters and washer hoses are the usual places a leak starts. You'll see two story, Craftsman, bungalow and ranch homes across Shelbyville. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. If you live close to the Big Blue River and the Little Blue River, high water can find its way in through foundation walls or window wells. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Mention any of this when you call, and the crew will plan around it.

Where does the Shelbyville number take calls from?

Homeowners in these parts of Shelbyville use this page:

• Central Shelbyville · basements are common
• South Tompkins Neighborhood · most with basements
• Eaglebrook · many with finished basements
• Isabelle Farms · built mostly in the 2020s, basements are common
• Spring Valley · slab homes are common
• Walkerville · basements are common

We also take calls from nearby St. Paul, Fairland and Morristown. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?